FAQ
Elite Card Collectibles
What products do you sell?
Elite Card Collectibles offers trading cards, hobby boxes, booster boxes, packs, and other collectible card products.
Are your products new and sealed?
Products are sold according to the condition and description stated on the individual product page. When a product is listed as sealed, it is shipped in its original sealed condition.
How long does it take to process my order?
Orders are typically processed within 0–1 business days after successful payment.
How long does shipping take?
After processing, orders generally arrive within 3–7 business days.
Delivery times are estimates and may vary because of carrier delays, weather, holidays, or other circumstances outside our control.
Will I receive tracking information?
When tracking is available for your shipment, tracking information will be provided after your order has been shipped.
Where do you ship?
Shipping availability depends on the destination and the shipping options available at checkout.
Applicable shipping costs and available shipping methods are displayed during checkout.
Can I change my shipping address after placing an order?
If you entered an incorrect shipping address, contact us as soon as possible at contact@elitecardcollectibles.shop.
We will make reasonable efforts to update the address before the order is processed or shipped. Once an order has been shipped, we may not be able to change the delivery address.
Can I cancel my order?
You may contact us as soon as possible if you want to cancel an order.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a refund.
Once an order has been shipped, it generally cannot be cancelled and will instead be handled according to our Return & Refund Policy.
What is your return policy?
We accept eligible returns within 30 days of the date your order is delivered.
Returned products generally must be unused, unopened, and in their original condition and packaging.
Sealed collectible products must remain sealed for change-of-mind returns.
Please review our Return & Refund Policy for complete information about eligibility, return shipping costs, refunds, and exchanges.
Can I return an opened trading card box or pack?
Opened trading card boxes, booster boxes, hobby boxes, packs, and other sealed collectibles generally cannot be returned for change-of-mind reasons.
If a product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the situation.
What happens if my order arrives damaged?
Please contact us as soon as possible at contact@elitecardcollectibles.shop and provide your order number along with photographs of the damaged package and product when applicable.
We will review the issue and determine the appropriate solution.
How long does a refund take?
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time to post the refund.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Who pays for return shipping?
For a change-of-mind return or other customer preference, the customer is responsible for return shipping costs.
If the product arrives damaged, defective, incorrect, or materially different from what was ordered, Elite Card Collectibles will cover the reasonable cost of return shipping.
How can I contact Elite Card Collectibles?
You can contact us by email or phone.
Email: contact@elitecardcollectibles.shop
Phone: +1 513-297-2511
Address:
Elite Card Collectibles
7504 Camargo Rd
Cincinnati, Ohio 45243
United States
We typically respond to customer inquiries within 1–2 business days.